Jeannette Cooley

5800 Beach Blvd #276, Jacksonville, FL 32207

www.JeannetteCooley.com

904-697-7545

 

RELOCATING: Relocating to Raleigh, NC area to be closer to family.  Will pay all relocation expenses for the right opportunity.

 

PROFESSIONAL EXPERIENCE

 

Randstad Technologies, Jacksonville, Florida, 07/2015 - 04/2016

Report Writer, Crystal Reports/SQL, Crawford & Company/Contractor Connection, Jacksonville, Florida

 

·   Responsible for both conceiving and writing necessary reports – develop new reports as needed/requested by management to provide timely and accurate information to decision makers.

·   Perform maintenance and necessary revisions to existing reports.

·   Work with Managers and report requestors to evaluate and clarify requests. Evaluate uniqueness of data, offer alternative solutions where applicable.

·   Designs, develops, and implements customized temporary tables, queries, and reports utilizing SQL, stored procedures, Crystal Reports and Excel Spreadsheets. 

·   Gathers information about report needs, objectives, functions, features, and input/output requirements to assure that specifications are complete and accurate.

·   Maintain an accurate inventory of requested reports and applicable modifications.

·   Responsible for monitoring the performance of reports and taking corrective action to optimize or improve the performance of the reports when necessary.

·   Perform QA efforts as they pertain to reporting, data, metrics, and report creation and execution.

·   Troubleshoot online reporting system report errors and data integrity issues.

·   Perform ad hoc analytical requests and research & special projects for internal parties. 

·   Maintains existing report templates and programs.

·   Interacts with the Data Base Administrator to determine and/or troubleshoot processing problems.

·   Works with Senior Report Writer to determine priorities and successful integration and use of new reporting requirements.

·   Design, develop and implement stored procedures and ad hoc queries for the Call Center, Contractor Recruiting, Marketing, Contractor Management, Property & Casualty Insurance Clients, etc.

 

Zero Chaos, Orlando, Florida, 12/14 - 4/15

Data Analyst/SQL Reports Developer, Citizens Property Insurance, Jacksonville, Florida

Contract initially with Incepture (Jacksonville, Florida, 08/14 - 12/14) which was acquired by Zero Chaos.

 

·   Worked with business partners to define and/or clarify new or existing reporting requirements.

·   Utilize knowledge of business systems and database tools to define, extract, create complex queries as well as analyze and compile data to prepare various reports, charts or summaries for management.  Database tools used include: SQL, Excel 2013, Access 2013, COGNOS, Open Scape Manager, Image Right (BPR), AQT and SQL Server Data Marts: CDW, ePAS, IMS and Policy Center.

·   Designed and developed an Access 2013 database that integrated the data extract from CDW and ePAS Data Marts in order to produce a comprehensive Excel 2013 management report that tracked policies that were automatically underwritten in 2014.

·   Designed and developed an Access 2013 database that automated the backend process for the Roof Project.  ODBC connections were made with the TIVA Data Mart and pulled into the data from BPR to match that data up with underwriting data to create the monthly report.  Access Database automatically validates data, identifies duplicate data and produces the report.  Production time reduced from 3 days to approximately 2 hours.

·   Designed and developed various underwriting ad hoc reports including ad hoc reports that provided underwriting details for claims information provided by the claims department.

·   Run and validate standard monthly reports with a view towards optimizing and improving the delivery time.

·   Utilize knowledge of business systems and database tools to analyze results of projects and assignments.

·   Perform UAT on reports developed to ensure data integrity.

·   Document work processes and procedures fully and accurately, if required.

·   Working knowledge of COGNOS business intelligence products such as Query Studio to research existing reports, create new reports and/or search COGNOS packages for the availability of Data Mart database fields.

·   Strong Microsoft Access/VBA database design skills.

·   Strong Microsoft Excel/VBA database design skills.

·   Intermediate Excel frontend design skills, i.e. formulas.

·   Able to manage multiple assignments and projects simultaneously with a high level of attention to detail and accuracy.

·   Excellent interpersonal and relationship building skills, including ability to work in a team environment.

·   Able to work independently in a highly motivated and self directed environment with limited oversight.

·   Ability to read, create and interpret data flow and entity relationship diagrams.

·   Plan projects to accomplish reasonable projected deadlines.

·   Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions and make recommendations to mentor on ways to improve existing processes to maximize opportunities for efficiency and effectiveness. Suggestions included: 1) requesting enhanced AQT capabilities to build temporary tables and/or views to optimize query performance and provide the ability to cross Data Mart database environments; 2) the grouping of reports developed by functionality to easily identify repetitive duplicate development efforts; and 3) analyze duplicate reports and create one version of the report to satisfy the requirements of multiple departments.

·   Design, develop and implement stored procedures and ad hoc queries for the Property & Casualty Insurance environment.

 

Capitol Staffing Solutions, Jacksonville, Florida, 08/13 – 03/14

SQL Systems Tester, Florida Blue, Jacksonville, Florida

·   Worked with System Analysts, Developers and other IT staff to test new and existing legacy, network and xml web based applications for implementation of the Obama Care Healthcare Initiative.

·   Worked with systems analysts in determining testing methodology to be used after reviewing system design and data mapping documents.

·   Project manager for each testing project to determine: 1) time needed to achieve desired results; 2) additional resources needed to complete testing in the required time allocated; 3) the testing approach; and 4) supporting test results documentation needed.

·   Developed test plans, test cases and recorded defects utilizing Quality Center.

·   Developed and executed manual SQL test scripts utilizing IBM Data Studio. 

·   Created manual SQL test scripts from the requirements specified in the system design and/or data mapping document.

·   Performed data mining to extract data into temporary tables for testing criteria, when necessary.

·   Worked with developers and systems analysts in resolving defects.

·   Performed regression testing to ensure accuracy of data being reported.

·   Met project deadlines on schedule and in some cases a head of time.

·   Participated in regularly scheduled meetings with the project coordinator to ensure that each tasks for each project was on schedule and to report any problems that would affect the task delivery date.

·   Linked system requirements documentation to test cases utilizing IBM Requisite Pro and IBM Data Studio.

·   Performed testing responsibilities with little to no supervision.

·   Trained and mentored junior team members.

·   Worked with and coordinated testing activities with team members located in Jacksonville, New Jersey, Virginia and Italy.

 

Lender Processing Services (LPS), Jacksonville, Florida, 12/11 – 5/13  

SQL Database Report Developer/Data Analyst

·   Worked with Business Partners, Business Analysts, Database Architects, DBAs, Quality

Assurance Analysts and other IT staff to design, develop and implement reports.

·   Developed Business Intelligence (BI) Reports to be deployed by DBAs utilizing SQL, SQL Server Management Studio, DB2, DTS (comparable ETL tool) and Crystal Reports.

·   Planned, designed, developed and implemented moderately complex stored procedures for deployment to the business intelligence environment.

·   Design and created Crystal Reports with required embedded code to facilitate BI functionality.

·   Performed unit and module testing in both the test and production environments.

·   Gained strong data analysis and report writing skills relevant to the mortgage industry.

·   Ensured timeliness of delivery to meet prescribed timeframes.

·   Managed multiple concurrent task assignments.

·   Assisted with successful configuration management to ensure the latest stored procedure changes were maintained in visual source safe and/or TFS.

·   Trained and mentored junior team members.

·   Submitted employee suggestions for the creation of integrated views for the nightly batch update of the APR System which was later implemented.

·   Designed, developed and implemented stored procedures and crystal reports for Default Servicing.

 

Technisource, Tallahassee, Florida, 02/11 – 11/11 

Access Database Administrator, Citizens Property Insurance, Jacksonville, Florida

·   Met reporting requirements by utilizing SQL, AQT, COGNOS Query Studio and the Image Right Reporting Tool (BPR) in collaboration with the company Business Analysts.

·   Facilitated the creation of ad hoc reports that identified operational improvements by developing an MS Access 2007 database to track agency calls that were forwarded to Citizens Underwriting Department.

·   Created database systems design documents, user manuals and implementation guidelines that included establishing MS Access 2007 database references.

·   Spearheaded change and testing for database modifications and augmentations.

·   Initiated security modules to hide the MS Access 2007 ribbon, tables, queries, forms and modules utilizing VBA.

 

Cooley Consulting Services, Columbia, South Carolina, 03/08 – 01/11 

Consultant

·   Delivered professional database and web site services utilizing HTML, Dreamweaver MX,  CSS, JavaScript, Adobe Photoshop, MySQL, SQL, Visual Basic 6.0, VBA, MS Access (2003 & 2007), MS Excel and MS PowerPoint.

·   Established web sites to incorporate latest technology including blogs, help systems, slide shows, PowerPoint presentations converted to flash presentations, videos and RSS feeds.

·   Developed databases that included an inventory tracking system, property management system, financial tracking system and contact management system.

 

Centene Corporation, St. Louis, Missouri, 09/10 – 10/10 

Database Analyst

·   Redeveloped a corrupted MS Access 2003 database for the Pharmacy department

 

FGP International, Greenville, South Carolina, 06/09 – 01/10 

Information Systems Data Specialist

·   Empowered ad hoc trend data charts for Absolute Total Care’s Pharmacy Department with the development of a database system that interfaced with MS Excel 2003.

·   Saved extensive labor costs, enabled data verification, produced exception reports, and mail merged data into numerous data fields on multiple mail merge documents with the development of 2 database systems that immediately processed mail merge documents for Pharmacy Denial Notices and Pharmacy Prior Authorization Notices.

·   Designed, created and implemented an Access database that interfaced with 3^rd part software to track abuse in prescription medications.

·   Slashed outsourced printing costs with the production of Absolute Total Care’s Medicare and SCHIP provider directories.

·   Championed a Right Fax Email Services module integration to automatically fax and merge data with minimal user interface.

·   Authored comprehensive user manuals, as well as systems and design configuration.

·   Designed, developed and implemented successful integrated Access database utilizing VBA with Access, VBA with Word and VBA with Outlook.

 

Computer Science Corporation, Blythewood, South Carolina, 11/08 – 02/09 

Data Analyst

·   Revamped MS Excel and Access modules to enable required output for other process entry.

·   Produced numerous MS Excel and MS Access reports.

·   Developed various stand-alone Windows applications.

 

Sigma Systems, Marlboro, Massachusetts, 09/07 – 02/08 

Reports Data Analyst / Access Developer

·   Developed reports with MS Excel, VbScript, VBA and Visual Basic 6.0.

·   Consulted with subject matter experts in determining problems and developing solutions.

·   Partnered in quality assurance (QA) operations.

 

Homewatch Caregivers, Columbia, South Carolina, 05/06 – 06/07 

Owner Operator

·   Developed a MS Access/MS Excel database system to track expenditures that integrated with QuickBooks

 

Arnold & Porter (International Law Firm), Washington DC 

Applications Engineer (Developed legacy applications utilizing COBOL; network applications utilizing VBA, SQL and Access; and web based applications utilizing Macromedia, ColdFusion, HTML, CSS and JavaScript.  Re-engineered the company’s employee manual, which I initially created using Access, into a web based application that interfaced with a legacy HR system with the capability to produce a printed form of the manual from the intranet. Project Manager for companywide development of all Access databases used by the attorneys in their litigations both inside and outside the court room. )

 

Public Justice Center, Baltimore, Maryland

IT Specialist (self-employed) (Developed network applications utilizing VBA/SQL/Access)

 

AJILON CONSULTING, Vienna, Virginia

Lead Programmer Analyst (Developed COBOL, DB2 legacy applications and web based applications utilizing Macromedia, HTML, CSS and JavaScript)

 

ADAPTIVE SYSTEMS INTERNATIONAL, Alexandria, Virginia  

Programmer Analyst (Developed network applications utilizing VBA, SQL and Access)

 

D.C. HOUSING AUTHORITY, Washington DC

IT Consultant

 

SOFTECH INTERNATIONAL, Minneapolis, Minnesota

Programmer Analyst (Developed network applications utilizing VBA, SQL and Access for IRS)

 

U.S. DEPARTMENT OF HOUSING & URBAN DEVELOPMENT, Washington DC

Management Information Specialist (Project manager for the development of enterprise based applications)

 

SOFTECH INTERNATIONAL, Minneapolis, Minnesota

Systems Tester (Tested COBOL and web based applications for the Internal Revenue Service (IRS) and the U.S. Postal Service)

 

D.C. HOUSING AUTHORITY, Washington DC

Programmer Analyst (Designed and developed COBOL applications.  Assisted with the design, configuration and implementation of an oracle based frontend network solution with the backend data warehouse legacy Wang database.  Served as project manager for the new 3^rd party Oracle based network application.  Spear headed the automation of the main warehouse along with 5 mini warehouses.  Designed, developed and implemented the agency’s first warehouse tracking system utilizing Access, VBA and SQL.  Later served as Project Manager for the implementation of a 3^rd party automated warehouse system to replace the originally designed Access database.)

 

COMPUTER DATA SYSTEMS, INC., Rockville, Maryland

Programmer Analyst (Developed COBOL and Oracle applications)

 

STEPHEN’S ENGINEERING, Greenbelt, Maryland

Programmer Analyst (Developed COBOL and Oracle applications for the Dept. of Defense)

 

ADVANCED TECHNOLOGY SYSTEMS, Vienna, Virginia

Programmer Analyst (Developed COBOL and Oracle applications for the Dept. of Housing & Urban Development)

 

EDUCATION

 

University of the District of Columbia Washington DC, Computer Science

U.S. Department of Agriculture Graduate School, Washington, DC

(Various other computer related training throughout career within the IT field)

 

CERTIFICATIONS

 

·   Microsoft Certified IT Professional Studies (MCITP)	·   Microsoft Certified Systems Engineer Certificate Studies
·   LAN Administrator Certificate Program

Technical Skills

 

COBOL, VbScript, VBA, Visual Basic 6.0, SQL, MySQL, T-SQL, HTML, JavaScript, ColdFusion MX, CSS, QMF, UNIX, Linux, Windows (all versions), SQL Server (2000 & 2005), DB2, Unisys, Wang, MS Access (98, 2000, 2003, 2007, 2010), MS Excel, MS Word, MS Power Point, MS Outlook, Dreamweaver MX, Adobe Photoshop, Flash Point, MS Project, RoboHelp, Crystal Reports 2008, MS Visio, Visual Source Safe, PVCS, Oracle, SAP Business Objects, SharePoint, COGNOS 8 & 10, AQT (Advanced Query Tool), Visual Studio Team Foundation Server 2012 (TFS), Data Transformation Services (DTS )